Is there a long-term lease?
No, the rental agreement is month-to-month.
When is my rental fee due?
Your rent is due on the first (1st) day of the month. If payment is not received by the end of the day on the 8th, a late fee of $20 is assessed, and your unit will be over locked.
Will I receive a monthly "bill"?
We do not send a monthly bill. We offer a paperless automatic payment system from your credit or debit charge card. In the event that the bank rejects our payment request, an alert will be emailed.
What forms of payment do you accept?
We accept checks, cash, and major credit cards. You may mail your payment, or give us your credit card number via telephone. For units that are delinquent, we require cash or money order payment.
Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed. Food is prohibited.
Do I need to provide my own lock?
We have locks available for sale, or you may use your own. We recommend a disk lock. Only one lock is allowed per door latch, and you must keep your unit locked at all times. We inspect all locks periodically. When you move out you must remove your lock.
Does the facility assume any liability for the goods I store?
No, we recommend contacting your home or renter's insurance agent. Adding stored goods to an existing policy is usually inexpensive, or may already be covered. We can also refer you to a third party renter insurance program.
Are surveillance cameras monitored?
The cameras are recording video any time motion is detected but they are not constantly monitored. Management is not responsible for immediately responding to help if required.
May I allow friends or relatives to access my unit?
You may allow anyone you choose to have access by accompanying them on the premises or giving them your key. You remain responsible for your obligations on the lease regardless. Leases may not be transferred.
How do I get my deposit back when I move out?
If you have given us prior notification that you are moving, your unit is broom-clean, emptied, and in good condition – subject only to normal wear and tear – and is ready to re-rent, you may request a refund from the manager. If you qualify, a check will be processed and mailed to your forwarding address.
